News

From 1^st May 2023 any patient requesting an appointment will all have to be care navigated by the reception staff.

Our GPs have asked our team to ask all patients a few questions about why they are calling.

This will help us to direct the patient to the right person to help, which might not always be a GP. Patients do not have to give this information, but it will help all patients to be seen more quickly and to get the right care when they need it. We will need a reason entered for the appointment for both routine and on the day appointments.

Appointments will be released from 8.30 through to 2pm, with no midday call back.

Patients are being advised to call back after 2pm to receive test results.

We will not accept house calls after 12 noon, after that time, calls will be put on for the following working day.

You may be aware that we have less appointments than usual. This is due to the recent retirement of doctors. Priority will be given to under 16s and patients with urgent medical needs.  We would be grateful if you could show some consideration to our team during this time, which we realise could also be difficult for you.

We are working very hard to recruit new GPs but as there is a national shortage of GPs this may take some time.